Echter's has been in business at the same Colorado location for 40 years. We take good care of our customers. We will confirm your order by e-mail within 24 hours (Mon.-Fri.) after receiving your order and advise you when you should receive your merchandise. We guarantee satisfaction with everything we sell. If you are unhappy for any reason, simply return the item in its original condition within 7 days and we will cheerfully exchange it or refund your money. Sorry, we cannot refund shipping charges. Echter's 9170 W. 52nd Ave. Arvada, CO 80002 Questions? Call us toll free at 1-888-737-3354 Local calls 303-424-7979 Visit our website anytime for more information and gardening tips. (www.echters.com) info@echters.com SHIPPING INFORMATION UPS Ground-- Allow 3-6 business days for delivery within continental U.S. No weekend deliveries. No deliveries to P.O. Boxes or APO/FPO. Signature upon delivery required for shipments over $400. Freight charges of $7.95 plus 10% of the order will be added. UPS 2nd Day Air-- Allow 2-3 business days for delivery within continental U.S. No weekend deliveries. No deliveries to P.O. Boxes or APO/FPO. Signature upon delivery required for shipments over $400. Freight charges of $19.95 plus 20% of the order will be added. UPS Ground Canada-- Allow 4-7 business days for delivery. No weekend deliveries. Signature upon delivery required for shipments over $400. Freight charges of $14.95 plus 15% of the order will be added. All other orders, call us or email us at info@echters.com. Shipping charges may be estimated at the UPS site, (www.ups.com). Residents of Colorado pay 2.9% sales taxes. (Added at end of order.) Gift card orders are charged $.99 mailing & handling for each card and are sent to one address per order by US First Class Mail.